Support

Documentation and help files
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ORDERS

How can I pay for products from Genisoftware?
Products and software can be paid for via direct banking using Public Bank Berhad. You can also pay using your credit or debit card using the PayPal service. Use the Buy Now button on our web pages.

When will I receive my order?
If we received your payment by 12:00pm on a working day, we will usually send the item the same day. Depending on where you are in Malaysia, you should receive your item by the next day or sometimes by the second day.
We will issue a tracking number of the parcel for you to confirm with your post office should there be any delays. (Will normally Poslaju all items).

I type of software license do your have?
Our software come with USB Dongles as license keys. Therefore you will need to have this dongle pulogged in to your computer when you are using the software. If the dongle is removed, the software will not function. This dongle key system makes life easier for the user if they need to move the software from one computer to another. If you should reformat you computer, there is no hassle of getting new serial numbers.

SOFTWARE

I just installed Easy MyKad Reader Database System, I cannot save the MyKad information into the database, what is the problem?
Please make sure that you are using the British Short Date Format in your system. The format is “dd/mm/yyyy”. Set this in your Control Panel using the Regional Settings.

Can you customise the software for us?
Yes we do customise software for our clients. If you have a requirement, please contact us.


Find a reseller near you for GeniSoftware Visitor Management System. Our VMS resellers can help you with installation, training and maintenance of Visitor Management System.

Kuala Lumpur, Klang, Shah Alam, Petaling Jaya Areas

VSM Global Resources
Tel : 016-964 7320
email : [email protected]


Kuala Lumpur, Klang, Shah Alam, Petaling Jaya Areas

Epitronic Worldwide Sdn Bhd
Tel : 012-271 2033
Email : [email protected]


Klang Valley and Seremban

PIM Technologies
Tel : 016-863 1863
Email : [email protected]


Kuala Lumpur, Selangor, Penang

Ezzy Consulting
Tel : 019-372 6966 (Eddy)
Email : [email protected]


Melaka

ICAN Marketing
Tel : 010-211 9920
Email : [email protected]


Johor Area

My Two Ways Radio Ccommunication
Tel : 012-727 9616
Email : [email protected]


Johor Area

High Speed Computer Trading
Tel : 012-780 2277
Email : [email protected]

Apply to become a reseller for Visitor Management System

Find out more about Visitor Management System using MSSQL and PostgreSQL server for networked environment